Amanda Y Loe

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Verified Reviewer

Buy tickets

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No one speaks proper English and don't understand what you are asking for. I need 2 tickets in an ADA row because I am disabled, but I am not in a wheelchair and they just kept passing me off to different people, who I had to tell my story to over and over and finally was told they couldn't help me, so I can't go see my all time favorite singer, Alanis Morissette because although the website allows you to filter in ADA tickets, they are not allowed to sell them!!! Thanks for nothing Live Nation and Ticketmaster!!!
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Preferred solution: To be able to purchase tickets like a normal person!

User's recommendation: Don't bother if you need special tickets!

Jill J Qwl

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Refund for aeroi an still having problems getting a refundfor tickets purchased last year and proceeds from.resalrketsmith only giiven pn half of my ticklets

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Live Nation Entertainment - Refund for aeroi an still having problems getting a refundfor tickets...
I have been trying for 5 weeks to get a refund for aerosmiths postponed show ,, which I bought last May. Also there has been a delay in getting proceeds from ticket resale. You owe me around $1000. And I would like the funds immediately. You should have to pay interest on funds that you are holding, I feel.
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Pros:
  • Great concerts
Cons:
  • High fees and delayed refunds and payout

Preferred solution: Full refund

User's recommendation: Do not make refunds so difficult.

shawn s Jvv

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Verified Reviewer
| map-marker Beverly Hills, California

*** Customer service

Dying of cancer. Caretaker took ill and we cannot attend the Kills at the Wiltern tonight. They will not refund my money or give rhe tickets away. What kind of *** is this?!!!
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Loss:
$200

Preferred solution: It's too late to pass the tickets on. You dropped the ball!!

Nicole H Wsh

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Verified Buyer
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Verified Reviewer
| map-marker Sarasota, Florida

Regarding a concert experience

Updated by user Sep 22, 2023

I made multiple calls, spoken w/several people, last one a “supervisor” of some sort. Assured me he would take care of my issue, told me of several ways it would go, upon confirmation.

Was supposed to hear back…it’s been a couple weeks and nothing yet. Am very...

Updated by user Sep 22, 2023

I made multiple calls, spoken w/several people, last one a “supervisor” of some sort. Assured me he would take care of my issue, told me of several ways it would go, upon confirmation.

Was supposed to hear back…it’s been a couple weeks and nothing yet. Am very...

Original review Aug 22, 2023
*I dont want to complain again, as Ive already filled this out a couple days after show (through Live Nation email inquiry)
Concerns are the goodies, the perks that were expected and paid for. Other concerns were the costs of drinks (not the 2 complimentary as advertised) and vary in cost of 2 tee shirts (same quality/same price of $45).

We did not know cash could not be used, so I do have bank transactions as proof, if needed. Basically, I was able to afford the costs last year for the full experience, when tickets purchased, hoping for a better time that unfortunately turned into disappointment. Our getting to the VIP gate was misled multiple times, therefore our official arrival was 7 pm, once show started and VIP was packed and long gone. I was upset, cried a little, out of concerns regarding our package deal, etc.

Hoping to still get the promised package-2 signed band poster (Offspring/Sun 41), reimbursement for the 2 promised free drinks (1per ticket) and the misstated amount between the 2 purchased band tees advertised $45 each, but were not quite). Parking and very good seats were the only beneficial part of the entire cost.
I have emailed/responded to this similar email and spoke with a human representative prior to this additional correspondence. Looking forward to hearing back as soon as possible about fixing my situation. I truly appreciate the time you will take to correct this, as I know there were others feeling the same, in line with us.

And I would like to see shows in the future, if accommodated. Thank you again, in advance!
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Preferred solution: Deliver product or service ordered

User's recommendation: be there before show starts, if VIP. Bring debit/credit card

Julie C Gmb

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Verified Reviewer

Concerts in Indiana

I am a freelance reporter for Spill Magazine and I live in Indiana. When I go to the press portal to look up concerts at Ruoff Music Center, Old National Centre, Brown County Music Center, or Grainbridge Fieldhouse, for artists I know are going to be there in Indiana this year and are listed on your website--they don't seem to be listed in the Press Request Portal.

For instance, Alanis Morisette is going to be at Ruoff Music Center in Noblesville, IN on Sat Jul 27 but that information is not in the portal.

And just about everybody I look up isn't in there, Justin Timberlake, Dave Matthews Band, ZZ Top & Lynyrd Skynyrd, Santana and Counting Crows, Nitty Gritty Band, The Guess Who, etc. Why is that?

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Pros:
  • Offer a wide variety of concerts
Cons:
  • It is hard for the press to make contact

Preferred solution: Yes, an answer to my question.

Klepto B

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Verified Reviewer
| map-marker Atlanta, Georgia

Poor Disability Accessibility and Customer Service

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Updated by user Oct 28, 2023

No one has contacted me and no one tried to resolve the issues.

Original review Oct 13, 2023
I have been to the Roxy three times this week. The venue itself is mostly ADA compliant.

Unfortunately the staff at live nation treat those of us who are handicapped like it is an inconvenience to them. They do not take the American disability act seriously. They do not accommodate for line of site for vision impaired. Nor did they care if you have a spinal injury and knee problems.

I was placed in the upstairs "ADA" section for Motionless in White tonight. I have been kicked in my bad leg repeatedly. And treated so disrespectfully, like I have a choice being handicapped.

This company has repeatedly profited by insisting on purchased and limited handicap seating. Every amphitheater or non live nation managed event actually cares about it's disabled attendees.
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User's recommendation: Be aware of the company that your paying and how they treat people

Athanasios Enh
map-marker Los Angeles, California

They are crooks

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They charge exuberant fees for literally nothing. Forced me to purchase a $50 parking pass even though I can walk to the venue.

Extremely difficult to get in touch with customer service, an automated message actually just hung up on me.

Good luck with the chats, too. They're automated and are useless for real issues.

Website, chat, phone, ALL redirect you to other pointless contact methods throwing you into a frustrating spiral of trying to communicate with bots. Then when you do get through, "Oh sorry the so and so is not honoring refunds"

Oh, and let's not forget that LV has a monopoly on live events, and somehow they continue to operate this way legally.

LIVE NATION YOU SUUUUUCK

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Loss:
$156
Cons:
  • All

Preferred solution: Apology

User's recommendation: Avoid this company

Brandon W Edo

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Verified Reviewer

Trying to reach manager for work

trying to get in touch with the manager for the security job for the concerts there im interested and really want to do that job so please someone get back to me ok as soon as possible ok
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Pros:
  • Awesome cool concerts
Cons:
  • Bad people that come in there

Preferred solution: trying to get hired for a job there

derek a Xul

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Verified Reviewer
| map-marker Mansfield, Massachusetts

Because I’m not happy with the way the venues don’t cook food correctly and ended up having to leave the show

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Have a complaint about the show I was at because I ended up sick and had to leave due to poor venue cooking and ended up with food poisoning and I want to know if anything can be done with the way the venue presented themselves
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Cons:
  • Ended up sick at the show due to bad food

Preferred solution: Deliver product or service ordered

Anonymous
map-marker High Falls, New York

Refund

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Though I was buying through venue.whivh defaulted to live nation. I got the wong seats and no parking sent to my email. Tried to cancel right away and ticket master is responding with their no refund policy. If I wanted to go through ticket mas trr I would have. Disputeing charges with my bank Google wallet BBB and ma attorney general
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Cathy C Imz

W2 need new

I have not heard back from anyone as of yet to get this issue resolved. Please call me at your earliest comveniencce.
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Preferred solution: My w2’s

derek a Xul

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Verified Reviewer
| map-marker Mansfield, Massachusetts

I was unhappy with having to leave due to getting sick

Have a complaint about the show I was at because I ended up sick and had to leave due to poor venue cooking
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Preferred solution: Free tickets

Jay B Hqb

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Verified Reviewer

Requested a refund 5 days ago..no responce

I asked for a refund on Monday..got 1 email nothing since.. the concert is 8/20/2023. I would like to talk to someone about this issue
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Preferred solution: Full refund

derek a Xul

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cranston, Rhode Island

Very upset with getting sick

Have a complaint about the show I was at because I ended up sick and had to leave due to poor venue cooking
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Stephanie G Pul

Tickets

Phone always busy never can talk to someone and now ur going to make me write 100 words to explain a simple question. GTFO
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Preferred solution: I want to make sure that my tickets that are verified and usable.

User's recommendation: Nope

Dawn M Wng

Pre bought tickets Adam lambert and queen 10/18123

Want to know when my tickets will be available and how will I know. Is it the date of the concert I purchased the tickets on line before the actual tickets were for sale
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