Live Nation Entertainment
Live Nation Entertainment Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Live Nation Entertainment has a 1.7 star rating from 29 reviews; 22% would recommend. Consumers report mostly negative sentiment and frequent complaints about refunds and billing.
Key Takeaways for Future Customers
- Expect long hold times and limited customer service responsiveness.
- Be prepared for strict refund and cancellation policies; many request refunds without resolution.
- Watch fees and pricing on ticket purchases and parking.
Negative Feedback / Risk Areas
- Repeated customer complaints about refunds and failed payouts when reselling tickets.
- Website/app errors, lost tickets, and account access problems.
- Poor customer service, billing disputes, and slow responses.
Positive Feedback
Reviewers note good concerts and strong entertainment value when events run smoothly.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Live Nation Entertainment has a 1.7 star rating from 29 reviews; 22% would recommend. Consumers report mostly negative sentiment and frequent complaints about refunds and billing.
Key Takeaways for Future Customers
- Expect long hold times and limited customer service responsiveness.
- Be prepared for strict refund and cancellation policies; many request refunds without resolution.
- Watch fees and pricing on ticket purchases and parking.
Negative Feedback / Risk Areas
- Repeated customer complaints about refunds and failed payouts when reselling tickets.
- Website/app errors, lost tickets, and account access problems.
- Poor customer service, billing disputes, and slow responses.
Positive Feedback
Reviewers note good concerts and strong entertainment value when events run smoothly.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
They refuse to pay me for my tickets
- - Funds from sold tickets were never transferred.
- - Support said payment was sent, but I didn't receive it.
- - No resolution after follow-ups.
Not news. Brutal company to work with.
I used this platform to sell event tickets, but unfortunately, my experience was extremely disappointing. Although the tickets were successfully sold, the funds were never transferred to me.
When I contacted their customer support team, they claimed the payment had been sent; however, I never received it. Despite multiple follow-ups, they offered no meaningful assistance or resolution.
Based on this experience, I strongly advise others to exercise caution and avoid using this platform for buying or selling tickets. The lack of accountability and customer support simply isn't worth the risk.
- Monopoly
Preferred solution: Full refund
User's recommendation: Avoid them
People are scamming using Live Nation
- - A person claims Live Nation bookings for opening acts.
- - They tagged Live Nation for months with no outreach; they and friends lost money.
There is a Guy Claiming to work for live nation bookings for Artist for opening acts and I have been taging live nation on social media for months and no one reached out and said anything. Me and my friends have lost a lot of money. Wondering why nobody has been alerted.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible customer service experience
- - Their website won't let me buy tickets for the event.
- - I reached the help line and had a horrible experience with long holds.
Their website is not working for the event I want to buy tickets for, so I reached out to their help line, and it has been a horrible experience. I've had to call the line multiple times because they don't listen when I tell them I've tried their 'fixes.' During my last call with them, I was put on hold for over an hour and a half, and it would have been longer if I hadn't hung up myself.
- Everything about their company practices
Preferred solution: I want to be able to get my tickets.
User's recommendation: Don't use Live Nation. it's not worth the time, money, and hassle. They are scams and don't care about their consumers
Miami, Florida
To let people know Live Nation sucks
- - Negative purchasing experience.
- - Poor app experience.
- - Poor customer service.
- - Will not purchase tickets again due to service and app issues.
Horrible purchasing experience,horrible app,horrible customer service,horrible corporation over all...I hate this company and will never purchase tix through them again...and you know what? They don't care...
User's recommendation: Don't support this *** company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBait and Switch
- - Tickets moved from section 300 to 700; required Live Nation app.
- - No refunds or accountability; I was placed in a far handicap section.
Purchased two seats in section 300 for the Lynyrd Skynyrd concert, I was forced to download the Live Nation app to retrieve tickets. They were switched to section 700.
Two other people had tickets for these seats. I got stuck in the handicap section, so far over on the side of the stage that my neck is still stiff from trying to see the concert. No refund, no partial refund, absolutely nothing.
It's not bad enough that they kill us with the prices, they also have zero accountability for their wrongdoings. It's time to stand together.
User's recommendation: Class action lawsuit
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Halesowen, Dudley
Confirming limp bizkit tickets
Still no email to confirm we have got tickets for the limp bizkit concert on Saturday 15th March 2025, whats happening 
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFailed purchase!
I could not get through to the right team, and the company dealing with CD sales have nit responded! I haven't lost a fortune but I am very disappointed with the whole thing!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCANT ACCESS MY TICKETS
- - I paid and got a confirmation email, but no ticket.
- - Phone login fails; IT can't fix it; I must show ID and order number to print at the venue.
I paid. Got the email to confirm my ticket.
But never got my ticket.
I need to log in on my phone not on my laptop I am told and nothing works.
Spent an hour with teh IT service. And Still no tickets.
I am told to show my ID and order number and someone will print the ticjket for me at the venue.
Really?
What kind of tech is that. Terrible service for the price and I have no certainty I will be able to get in
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo response
I mean easy to use dont get me wrong but I was really hoping for a response to get to me. Thats alright I guess.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
LiveNation REFUSES to issue refunds for unexpected emergencies and illnesses
- - Could not attend a LiveNation concert due to illness and a dental emergency.
- - Ticketmaster says refunds are only allowed if the event is cancelled.
After my recent experience with a concert organized by LiveNation, I have no desire to return or to support them. I became severely ill with COVID-19 this past Friday (9/27/24) and also experienced a dental emergency the same day, so I ended up being unable to attend the concert I had tickets for that evening due to obvious extenuating circumstances.
I reached out Ticketmaster to explain my situation, and they said the event organizer flat out refuses to issue a refund to me. Apparently, the only situation they will do this for is if an event is cancelled. So, buyer beware!!! They will NOT refund your money!!
LiveNation cares more about money than about people being responsible and caring to not knowingly expose others to COVID-19. Shame on you, LiveNation!!!
- Monopolize the concert industry
- Which leaves no choice
- Everything about their company practices
Preferred solution: Full refund
User's recommendation: Avoid LiveNation if you can
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad costumer service
- - Seeks to perform at Colonial Life Arena in Columbia, SC on November 1.
- - Cannot get help; asks to be contacted at 803-507-**** or by email.
I am trying to speak with someone about me preforming at the concert they are having at the colonial life arena in Columbia Sc, on November 1. No one could help me.
This is crazy I keep getting the run around. Yall are hosting the event!
Please contact me. 803-507-**** or back at this email.
Leicester, England
Confirming limp bizkit tickets
Absolutely shocking trying to get in contact with information of me confirming of getting limp bizkit tickets for Manchester in March 15th 2025. The confirmation number is 116003****.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharged me 60 dollars for two drinks
- - Charged $60 for 2 drinks.
- - I asked for a refund; manager said it was refunded and would take 3-5 days.
- - It has been two weeks with no refund received.
They charged me 60 dollars for 2 drinks. I asked for a refund and still haven't received it.
The server called a manager over and she said it was refunded and would take 3-5 days. And that was 2 weeks ago.
Preferred solution: Full refund
San Francisco, California
Payroll
Im trying trying to log into my account, but I have difficulties.
Im trying to get in contact with someone that can help me with that issue.
Seattle, Washington
I want to be part of your Seattle volunteer group
My name Is Gustavo Díaz i work with diferent production here in Seattle, i Will like to help you if i can
Portland, Oregon
Terrible, unprofessional and beyond rude customer service/management at Live Nation resale department on chairs not received but made me pay for lack of training on employees at Ridgefield Amphitheate
Only my 2nd concert ever at Ridgefield Amphitheater within 1 week of each other. We had an emergency and only arrived 20 minutes after Chris Stapleton started we were told by young employee chairs sold out but Live Nation will not refund my money because employees trained inefficiently and they making me pay because the employee should have told me to check other chair stations.
We had zero idea we were told chairs sold out. On top I have email correspondence and she got ruder by the minute and now she says nothing and Im charged. How is this even allowed to treat a new customer as such?
That could be my last concert on resale because of her and her alone. One bad apple can spoil the bunch.
User's recommendation: Don’t expect customer service if you have an issue money just taken.
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